Announcing our new Customer Service Live Chat feature
Greetings everyone,
I hope spring has officially sprung for all of you, especially our friends up in the Northeast who had such a brutal winter. Down here in sunny Arizona things are starting to officially warm up and next thing I know we will be melting in 110 plus degree days.
For a long time I have wanted to install a Customer Service Chat feature on our web site. And I am proud to say the day has finally come. From the home page of our web site you can now launch a Live Chat Session with our Customer Service department any time during our normal customer service hours of 9:00am through 8:00pm Eastern time (11 hours a day M-F.) Outside of those hours you can “leave a message” on this system.
All you need to do to launch a CHAT SESSION is look to the lower right corner of our home page ( www.qdigitizing.com ) for one of these two symbols and click on it.
OR
Once you click on either of these links a chat window will open and you are chatting live.
Now, I might be biased but I LOVE these chat systems and I use them on other web sites all of the time. CHAT is great if you want to check on something like status because you can send us a message like, “I need a status on order 123456.” And then move on to multi-task. Once we see your request we will send you a reply letting you know we chatting and then you can go get a drink of water (or whatever) while we get your status. Once we have your information we will send you a message, your computer will “ping” and you can see our reply. It is nice because unlike the phone you are not tied to waiting and can move on to other things while we get you an answer.
We launched this feature the week of April 13. I will admit I was stunned at the response. We have already received at least a hundred chat requests so it seems like many of you have already noticed the CHAT REQUEST icon. That is great…Because again, I might be biased but this works as well for us as it does for you. I (or Flora) are only capable of handling phone calls one at a time. But when it comes to the chats…we can handle multiples; although it seems 4 at once is the max to handle efficiently. Still, between us that is 8 support issues at one time instead of just two.
The Chat Window is not limited to only Status requests checks. Anything you can do over the phone can be checked here. You can even place an order because sending art is no more difficult than dragging a file in to the TEXT box. However….If you are going to try this…only do it during customer service hours or your order could easily get lost.
Just remember this is another resource for you to work with us even more efficiently. I can honestly say 100% of the CHAT conversations I had last week resulted in a positive outcome. It was a fantastic way to communicate with you. You are always welcome to call or email but if you want to communicate with us via CHAT I encourage you to give our new CHAT SERVICE a try. I am confident you will like it as much as I do.
As always, thank you for your continued support of ur products and services. If you ever have any questions comments or concerns we are never more than a phone call, email or now CHAT session away.
Thank you,
Steve Freeman
Managing Partner
Qdigitizing.com
877-733-4390
steve.freeman@qdigitizing.com