You can place your order on our website using the Order Form. You need to register with us. You also have an option E-mailing us the orders at service@qdigitizing.com
You can click on Quotes in the main menu or you can Click Here. We do not charge for providing quotes, the estimates will be sent to you by email within 2 (two) business days.
What is your turn-around time?
What are your standard turnaround and delivery times?
All turnaround times are based on Eastern Time (ET). Our standard business days are Monday through Friday, from 9:00 a.m. until 8:00 p.m. We observe all U.S. national holidays and are completely closed on Sundays.
Saturday delivery is available at no additional charge but must be specifically requested. The exception is Q-Prime service: qualifying Q-Prime orders submitted on Friday are automatically delivered Saturday morning.
Important: Writing "need this Saturday" or a similar instruction in the order-comment box does not request or activate Saturday delivery. The order must be formally flagged for Saturday delivery using the designated Saturday-delivery link or option. Our production team may not review order comments until the order is scheduled, which may not occur until Sunday evening.
Left-Chest and Cap Logos
Standard Service - Next Business Day
Orders submitted before midnight ET will be returned by the close of Customer Service at 8:00 p.m. the following business day.
Saturday delivery must be requested. Otherwise, an order submitted Friday will be scheduled for delivery on Monday.
Q-Prime Service - Before 9:00 a.m.
Orders submitted before 11:00 p.m. ET will be returned before 9:00 a.m. the following morning.
Qualifying Q-Prime orders submitted on Friday will be delivered before 9:00 a.m. Saturday; no special Saturday-delivery request is required.
Same-Day Service
Orders submitted before 4:00 p.m. ET will be returned before Customer Service closes at 8:00 p.m.
Our target turnaround is approximately four to six hours, but some designs require additional time. If you have a firm deadline or need a narrower delivery window, please contact Customer Service when placing your order so we can evaluate the design and confirm availability.
Friday Email Orders
Customers who submit orders by email must specifically request Saturday delivery. After our staff enters your email-based order, you will receive an order-confirmation email containing a <<Click Here>> link. Use that link to request Saturday delivery.
There is no additional charge for Saturday delivery, but it is not automatic. Unless Saturday delivery is requested, a standard email order received Friday may not be returned until Monday.
Important: Jacket-back designs and complex artwork orders placed on Friday are not available for Saturday delivery.
Jacket-Back and Full-Front Logos
Our standard turnaround for jacket-back and full-front designs is two business days.
Next-business-day delivery may be available. Please contact Customer Service when placing your order so we can review the design and flag the order appropriately.
Artwork Orders
• Simple artwork: Next business day
• Complex artwork: Two business days
• Highly complex artwork: Turnaround will be quoted after the order is reviewed
When Does the Turnaround Time Begin?
Our turnaround clock begins once we have received usable artwork and enough complete information to produce your order.
Your order may be delayed if we receive:
• Incomplete or unclear instructions
• Missing information
• Artwork that cannot be used as submitted
• Details that will not reproduce properly and require clarification
• Conflicting size, application, or production requirements
QDigitizing does not make outbound telephone calls to obtain order clarification. Please monitor your email after submitting an order in case we need additional information.
This is especially important for Q-Prime and same-day orders. If you believe your artwork or instructions may require discussion, please contact Customer Service before placing the order.
Yes, you can Click Here to visit our design gallery. Please download sample designs from our web site for free. They are in Tajima. dst format. They can be run on your machine to check the quality.
We can read all of the following formats: jpeg, tif, gif, pcx, jpg, cdr, cpt, ai, eps, pdf, wmf, pct or pict, bmp. These are the most common formats, but if you have a format not listed here send it anyway we are pretty good at this. Our favorite is the jpg format. It is generic and can be saved / exported by just about every piece of software available. If you can't send a jpg and are sending a graphic with the font active, please change the text to curves. Otherwise if our system does not have the font (we don't own every one of them out there) it will substitute a closest match. We can fix this, but it is much easier with the text as curves.
Tajima DST, Melco .ofm, Melco cnd, Wilcom EMB, Ethos ISI, Wings MLS, Barudan FMC, Melco DOS EXP, Compucon (.ref), Pulse (.pof) Toyota, Pfaff, and ZSK, cnd, fdr, dst, 100, t09, ksm, bar, 0oo, dsz, .pes.
You will receive your files by email. You can also log on to our website & download the designs yourself.
After you log in, you will get to the order list. In this list, you can open the order that you're looking for & click on the download button for the file you wish to download.
You would need to simply first fill out a registration form if you are a New Customer.
You could then either place your order on our website or just email us the order at service@qdigitizing.com
You would be requested to fill in your credit card details at the time of placing your first order. We would then send you an invoice statement at the end of each month and if the amount is confirmed by yourself(within 2 days), we shall then charge your card on file.
We shall also send out a Monthly Invoice statement in an html as well as a .csv file format with all the Design Information of the Logos digitized including the Name, Stitch Count, the Date of completion.
We accept payment through Orbital Gateway, a part of PaymentTech. Paymentech provides secure and reliable payment solutions, and handles all processing data in strict confidence.
Please contact our customer service at service@qdigitizing.com
Yes, we provide free estimates within 24 hours. You can go to the Quotes section in the main menu
We will do our best to return all quality edits within 4 hours. However, it should be understood we cannot guarantee this because a great deal depends on what is required of the edit and the amount of time required to resample. Edits where you are making changes to the original order may require next day delivery and must be reviewed on a case by case basis.
We digitize your designs keeping the final production in mind. For instance, if we know that you will be putting a particular design on a ready cap, we digitize it using the "center-out" method to ensure perfect reproduction. We use a two stage system that checks all the possible defects that can occur in color changes, trims, densities or as per your requirements.
Yes, we sew out each design (maybe even twice) till we are convinced of its smooth run on the machine before we send the digitized file to you.
Our site supports Internet Explorer 6 and above , Netscape 4.7 and above, Chrome, Firefox etc.
